mbaji's Privacy Policy
How your personal information is collected, used, and kept secure — mbaji explains it all here with complete transparency.
mbaji is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how mbaji collects your personal information, the purposes for which that information is used, with whom it may be shared, and what rights you have. By using our platform, you will be considered to have accepted the terms of this privacy policy. Please read this policy carefully.
Table of Contents
- 1. Types of Information We Collect
- 2. How We Collect Information
- 3. Purposes for Using Information
- 4. Data Storage and Security
- 5. Sharing Information with Third Parties
- 6. Cookies and Tracking Technologies
- 7. Your Rights
- 8. Data Retention Period
- 9. Protection of Minors
- 10. Policy Changes
- 11. Contact
1. What Types of Information We Collect
When you register an account on mbaji and use the platform, we collect various types of information. This information helps us provide you with better service and ensure the security of the platform.
1.1 Identity Information
- Full name and date of birth
- Email address
- National ID or passport number (for identity verification)
- Current address
1.2 Financial Information
- bKash, Nagad, Rocket, or bank account numbers (for processing transactions)
- Deposit and withdrawal history
- Transaction amounts and dates
1.3 Technical Information
- IP address and device information
- Browser type and version
- Login time and session information
- Activity logs on the platform
1.4 Gaming Activity Information
- Bet history
- Duration of game sessions
- Bonus usage records
2. How We Collect Information
mbaji collects your information through various methods. We are committed to being transparent about each of these methods.
At Registration: Information you provide when creating an account is collected directly. This includes your name, email, and identity document details.
During Transactions: Payment method details are automatically recorded when you make a deposit or withdrawal.
While Using the Platform: When you use mbaji, technical information such as your IP address, device data, and information through cookies is automatically collected.
During Support Contact: When you reach out for support via live chat or email, your queries and information are recorded.
3. Purposes for Using Information
mbaji uses your information only for lawful and specific purposes. We never use your information beyond the purposes listed below.
Primary Purposes: Creating and managing accounts, processing transactions, verifying legal identity, ensuring platform security, implementing responsible gaming policies, and providing customer support.
3.1 Service Delivery
Your information is essential for keeping your account active, activating bonuses, processing deposits and withdrawals, and managing gaming activity.
3.2 Identity Verification and Fraud Prevention
We verify identity to ensure that only genuine individuals operate accounts on mbaji. At the same time, suspicious transactions or activities are identified to keep the platform secure.
3.3 Responsible Gaming
Analysing patterns in your gaming behaviour to identify potentially risky situations and provide timely support is an important part of mbaji's privacy policy. For more details, visit our Responsible Gaming page.
3.4 Platform Improvement
User activity is analysed to improve the user experience, develop new features, and resolve technical issues.
4. Data Storage and Security
mbaji uses industry-standard technology to protect your information. We believe data security is not just a legal obligation — it is our ethical responsibility to our users.
SSL Encryption: All data transferred between you and mbaji's servers is encrypted using SSL (Secure Socket Layer) technology, making the information unreadable to third parties.
Secure Servers: All your information is stored in secure data centres with both physical and digital security measures in place.
Access Controls: Only authorised staff can access your information, and every access is recorded.
Regular Security Reviews: Our security team regularly audits systems, identifies potential risks, and resolves them promptly.
5. Sharing Information with Third Parties
mbaji never sells your personal information or provides it to third parties for advertising purposes. However, information sharing may be necessary in the limited circumstances listed below.
5.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete deposit and withdrawal transactions. These third-party service providers follow their own privacy policies.
5.2 Technology Service Providers
Our technology partners may access limited technical information for game operation, platform maintenance, and technical support. They all operate under strict confidentiality agreements.
5.3 Legal Obligations
We are required to comply with valid orders or directives from government authorities or courts. In such circumstances, it may be necessary to provide the required information. However, this only occurs through lawful legal processes.
Important: mbaji never sells or transfers your information to marketing companies, data brokers, or any other unauthorised third parties.
6. Cookies and Tracking Technologies
mbaji uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, verifying security, and remembering language preferences. Without them, the platform cannot function properly.
6.2 Functional Cookies
These cookies remember your preferences and settings so you do not have to change them again every time you log in.
6.3 Analytics Cookies
Analytics cookies are used to understand which parts of the platform are used most and where there is room for improvement. This information is always analysed in aggregate form and is not used to identify you personally.
7. Your Rights
As a registered user of mbaji, you have several important rights regarding your personal information. We respect these rights and our support team is always ready to help you exercise them.
Right to Access: You can request a copy of your personal information held by us at any time.
Right to Rectification: If any of your information is incorrect, you can request that it be corrected. Keeping information accurate and up to date is necessary for mutual benefit.
Right to Erasure: In certain circumstances, you can request that your information be deleted. However, some information must be retained for a set period due to legal obligations.
Right to Object to Processing: You can object to the processing of your information for specific purposes, particularly for marketing use.
Right to Data Portability: You have the right to receive your information in a structured, commonly usable format.
To exercise any of the rights above, contact us at [email protected] or through 24/7 live chat. We will respond to your request within a reasonable time.
8. Data Retention Period
mbaji does not retain your information beyond the period necessary. We follow the policies below when determining how long information is kept.
- Information for active accounts is retained for the entire duration the account remains open.
- Even after an account is closed, certain information must be kept for a set period due to legal obligations.
- Financial transaction records are retained for an extended period for audit and compliance purposes.
- Once the retention period ends, information is securely and permanently deleted or anonymised.
9. Protection of Minors
mbaji strictly prohibits use of the platform by persons under the age of 21. We do not knowingly collect information from any minor.
Age Verification: An age verification process must be completed at the time of registration. If we determine that a person has registered while under the age of 21, that account will be suspended immediately and the collected information will be deleted. You can find more information on our Responsible Gaming page.
10. Changes to the Privacy Policy
This privacy policy may be updated from time to time to keep pace with changes to our services and applicable laws. When significant changes are made, we will take the following steps.
- The "Last Updated" date at the top of the page will be changed.
- For important changes, a notification will be sent to the registered email address.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We recommend reviewing this privacy policy regularly so you are always up to date on how your information is being managed.
11. Contact Us
Do not hesitate to contact us for any questions or concerns about privacy, or to exercise your rights. Our privacy team reviews all requests with care.
Privacy Contact
Our support team is always available for any questions about the protection of your information. We are available 24 hours a day, 7 days a week according to Bangladesh Standard Time (BST, UTC+6).
Live Chat: Instant support in Bengali, 24/7 — log in to the platform and start chatting directly
Email: [email protected] — for privacy-related requests, write "Privacy Request" in the subject line
Response Time: Email requests are generally responded to within 3 business days
For more information, you can also visit our Terms and Conditions, Responsible Gaming, and FAQ pages.